We don't want to keep apologising, but...

Good evening,

As most of you are aware, Torbay Bus Routes was offline from Friday afternoon up until this afternoon (Sunday, 19th August).

The site was transferred to a new server, and a backup of the site was put online. We were assured this backup was from the day before the server went down. If this were the case, there would be no problem.

However, upon review of the new site, it became evidently clear that the site did not have the same content as the day before the server went down. In fact, it was showing content from some time back in March of this year.

It is unclear to us how this has happened, but it's completely out of hands. Having said that, we recognise that it is in no way acceptable for our web services to be offline for this period of time.

This evening, an attempt was made to upload a local backup copy to the server. However, the server is continuing to reject FTP (file transfer protocol) requests, and as such, it is with regret that the entire site has been password protected, as the information contained therein is several months of out date.

We cannot express enough how frustrating this is for both us and our users.

We must promise every user that if there were something we could do, we would be doing it. We realise we cannot keep simply apologising, but the website will be up and running as soon as humanly possible.

We understand and share all our users' disappointments, but look forward to welcoming you back to TBR once it is live again.

Check our Twitter for the latest updates - we'll still be doing our live bus updates, of course, too.